CA’s Insane Customer Service
May 17th, 2006[ General ]
Ok, so my credit card was apparently stolen digitally. I grabbed some cnet recommended spyware scan software, spyware doctor, in order to scan my system. It will scan for you, however, you have to purchase the software to run any removals. I removed the 4 high rated infections by hand.
I’ve been using CA’s ETrust suite for virus scanning so it made sense to add spyware into that as they have pestpatrol now. I tried to download the trial but of course they require your credit card information. I don’t have that because my credit card was stolen and hence canceled. I went to the effort to call them and after some back and forth they informed me there was nothing they could do for me.
“Does it not make sense that someone who has had their credit card information stolen, and therefore canceled their card, would be calling you to use your spyware product?”
“I’m not sure, we need a credit card.”
“Ok. You do realize that I’m currently a customer of yours, I need your help right now, and you’re forcing me to go find another company’s product to help me?”
“Yes.”
“You’re ok with losing me as a customer?”
“There’s nothing we can do, we have to have a credit card number.”